+6434740025 154 Glenpark Avenue, Maryhill, Dunedin 9011, New Zealand 08 AM - 10 PM

Data Protection Policy – The Game

1. Introduction

This Data Protection Policy explains how we collect, store, manage, and use your personal data in connection with our video games, applications, platforms, and related services. The security of your personal data is a top priority. We are committed to ensuring the confidentiality, integrity, and availability of the information you provide to us while complying with all applicable data protection laws.

By accessing, installing, or using any of our games or services, you acknowledge and agree to the practices described in this policy. If you do not agree with this policy, please refrain from using our services.

2. Scope of This Policy

This policy applies to all users of our video game services, including but not limited to players, subscribers, testers, and visitors who access our games through any platform (PC, console, or cloud-based). It covers the collection and use of personal information via our games, companion apps, websites, customer support channels, and social features embedded in our products.

3. Data We Collect

We may collect the following categories of personal data depending on how you interact with our services:

  • Identification Data: Full name, username, age or date of birth, gender, and contact details such as email addresses.
  • Account Credentials: Passwords, login information, user IDs, and profile data.
  • Gameplay Information: Game preferences, progress, achievements, time spent playing, in-game purchases, and leaderboard participation.
  • Device and Technical Information: IP address, operating system, browser type, device identifiers, crash reports, system configuration, and network information.
  • Payment and Transaction Data: Purchase history, transaction IDs, billing details (we do not store full payment card information).
  • Communications: Feedback, survey responses, in-game messages, support inquiries, voice chat, and other interactions.
  • Social Interactions: Friends lists, multiplayer activity, and community participation data when features are enabled.

We may also collect anonymized or aggregated data that cannot be used to identify individuals but helps us improve and analyze the performance of our games and services.

4. How We Use Your Data

Your personal data is used for the following legitimate purposes:

  • Service Delivery: To create and manage your account, provide access to purchased or downloaded games, save progress, and enable features.
  • Gameplay Optimization: To improve user experience, balance difficulty, and personalize content based on your behavior and preferences.
  • Technical Support: To identify technical issues, respond to support tickets, and provide assistance.
  • Security and Integrity: To detect fraud, prevent cheating, enforce our terms of use, and maintain the safety of our online environments.
  • Communication: To send notifications, service updates, and promotional messages where permitted.
  • Analytics and Development: To analyze usage patterns, identify bugs, and develop new content or game features.

We always aim to ensure that data is processed lawfully, fairly, and transparently.

5. Data Sharing and Disclosure

We do not sell your personal data. However, we may share it under certain circumstances, including:

  • Service Providers: With vendors that support our operations, such as cloud storage providers, payment processors, and analytics platforms. These third parties are bound by confidentiality and data protection agreements.
  • Affiliates and Partners: Within our corporate group or with business partners who assist in developing or distributing our games, where appropriate.
  • Legal Requirements: With law enforcement or regulatory authorities when legally obliged to do so or to protect our legal rights and interests.
  • Mergers and Acquisitions: In the event of a merger, sale, or restructuring, data may be transferred to the acquiring organization.

We ensure that all recipients follow appropriate data protection standards.

6. Data Storage and Retention

Your data is stored securely using industry-standard encryption, access control, and data segmentation techniques. We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.

When your data is no longer required, we securely delete or anonymize it, unless legal retention rules require otherwise.

7. International Data Transfers

If your data is transferred or processed outside your jurisdiction (for example, in another country where our servers or partners operate), we implement appropriate safeguards to ensure your data is adequately protected. These may include standard contractual clauses or other approved mechanisms to meet data protection requirements.

8. Your Data Protection Rights

You have the following rights under data protection laws:

  • Right of Access: You can request confirmation of whether we process your data and receive a copy.
  • Right to Rectification: You can request correction of inaccurate or incomplete personal data.
  • Right to Erasure: You can request deletion of your data when it is no longer necessary or processed unlawfully.
  • Right to Restriction: You may ask us to restrict the processing of your data under certain conditions.
  • Right to Object: You may object to processing for direct marketing or profiling purposes.
  • Right to Data Portability: You can request your data in a machine-readable format to transfer to another provider.

To exercise these rights, you may contact our data protection team. We will respond in accordance with legal requirements and may require identity verification before fulfilling your request.

9. Children’s Privacy

Our games are intended for players above the minimum age required by local data protection laws. We do not knowingly collect or process personal data from children without appropriate consent from a parent or legal guardian. If we become aware that a child’s data was collected improperly, we will take steps to delete it promptly.

10. Automated Processing and Profiling

Some features of our games may involve automated decision-making, such as matchmaking algorithms, in-game recommendations, or content filtering. These systems are designed to enhance gameplay and do not have any legal or significant impact on your rights or freedoms.

We do not use profiling to make decisions that produce legal effects without human involvement unless explicitly disclosed and with your consent.

11. Data Security Measures

We implement a wide range of security measures to protect your personal data, including:

  • Encryption of sensitive data both in transit and at rest
  • Access controls and authentication systems for staff
  • Regular security assessments and vulnerability testing
  • Monitoring and alerting for unusual activity
  • Secure coding practices in our game development process

While no system can be completely secure, we strive to maintain the highest level of protection possible.

12. Changes to This Policy

We reserve the right to update this policy to reflect changes in our practices, services, legal obligations, or industry standards. If significant changes are made, we will notify you by appropriate means and update the effective date.

We encourage you to review this policy periodically to stay informed about how we protect your data.

13. Contact Us

If you have questions, concerns, or requests regarding this Data Protection Policy or your personal data, please contact our data protection team or customer support via the official communication channels available in your account settings or game launcher.