+6434740025 154 Glenpark Avenue, Maryhill, Dunedin 9011, New Zealand 08 AM - 10 PM

Privacy Policy – The Game

At The Game, we understand the importance of your privacy and are fully committed to safeguarding the personal data you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you access or interact with our video games, related platforms, and associated services. By using our services, you accept the practices described in this document.

1. Scope of the Policy

This Privacy Policy applies to all users of our video game products, including mobile, PC, console, and cloud-based platforms. Whether you are playing solo campaigns, participating in multiplayer environments, or interacting with our customer service, the way your data is handled is governed by this policy.

2. Types of Data We Collect

We may collect a variety of personal and non-personal data to enhance gameplay, ensure security, and provide optimal service. The data we collect includes, but is not limited to:

a. Personal Information

  • Full name or username
  • Email address
  • Age or date of birth
  • Profile picture (if uploaded)
  • Language preferences
  • Country or region
  • Billing and payment information (for in-game purchases)

b. Gameplay and Interaction Data

  • In-game actions and progress
  • Time spent in different game modes
  • Achievements and scores
  • Interaction with other players (chat logs, multiplayer sessions)
  • Player-created content

c. Technical Information

  • IP address and device identifiers
  • Operating system and device model
  • Screen resolution and settings
  • Game version and software usage
  • Crash logs and performance metrics

3. How We Use Your Information

The data we collect is used for various purposes, all aimed at improving user experience and ensuring compliance with legal and technical standards. We may use your data to:

  • Register and authenticate users
  • Provide access to different game features and updates
  • Track achievements, levels, and rewards
  • Personalize user experience based on preferences and behavior
  • Monitor in-game behavior for moderation and safety
  • Process transactions and manage payment history
  • Resolve bugs and improve performance
  • Provide customer support
  • Conduct internal analytics and testing

4. Data Sharing and Third Parties

We do not sell your personal data. However, we may share information with trusted third parties in the following circumstances:

  • Service Providers: Such as hosting providers, analytics platforms, payment processors, or customer support solutions.
  • Business Partners: When collaborating with other game developers, publishers, or promotional partners.
  • Regulatory Authorities: To comply with legal obligations, investigations, or governmental requests.

All third parties are required to handle your data securely and use it only for the purposes specified.

5. Multiplayer and Social Features

If you participate in multiplayer modes, online tournaments, or in-game chats, some of your personal or user-generated content may be visible to other players. This includes:

  • Username or in-game nickname
  • Player avatar or photo (if set)
  • Public game statistics
  • Messages in open chat or team communication

Please exercise caution when sharing any personal information during online interactions, and report any abuse or violations through the available in-game reporting tools.

6. Cookies and Local Storage

While our games do not use traditional web cookies in the same way websites do, we may utilize local storage and session data on your device to:

  • Remember game settings and preferences
  • Store saved progress and offline data
  • Improve game performance and loading speeds

This local data remains on your device unless you uninstall the game or reset the app settings.

7. Data Retention

We store your information only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal requirements. Retention periods may vary based on:

  • Account activity and game usage
  • Technical and legal obligations
  • User support and dispute resolution needs

Once data is no longer required, we delete or anonymize it securely.

8. User Rights and Choices

You have the following rights regarding your data:

  • Access: Request access to your personal data.
  • Correction: Request corrections to inaccurate or outdated information.
  • Deletion: Request the removal of your personal data, subject to retention policies.
  • Restriction: Ask us to restrict processing of your information in certain cases.
  • Objection: Object to specific data uses such as direct marketing.

To exercise any of these rights, contact our support team. We may request verification of your identity before fulfilling requests.

9. Parental Controls and Children's Privacy

Our games are designed for various age groups, and we comply with applicable child data protection laws. For games aimed at children under the legal age in your region:

  • We obtain parental or guardian consent where required.
  • Personal data collection is minimized.
  • Chat and interaction features may be restricted or moderated.

If you are a parent or guardian and believe your child has submitted personal information without consent, please contact us so we can take appropriate action.

10. Security Measures

We implement robust security protocols to protect user data from unauthorized access, misuse, alteration, or loss. Our measures include:

  • Data encryption during transmission
  • Secure servers and storage systems
  • Limited access based on staff roles
  • Regular security audits and software updates

While we strive for maximum security, no system is completely immune. Users are encouraged to use strong passwords and avoid sharing login credentials.

11. Policy Changes

We may update this Privacy Policy as our services evolve or in response to legal changes. When significant modifications are made:

  • A notice will be posted in-game or within the settings menu.
  • In some cases, we may ask you to review and accept the updated terms.

We recommend checking this policy regularly to stay informed.

12. Contacting Us

If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, you can contact our support team or data protection officer. We are committed to responding promptly and respectfully to all inquiries.

Thank you for playing and supporting The Game video games. Your trust is important to us, and we are dedicated to maintaining a safe and enjoyable experience for all players.